Terms & conditions

Please read these Terms and Conditions (“Terms”) carefully before ordering from Angle Wellness Retreat (“we”, “us”, “our”). By using our online shop and placing an order you agree to be bound by these Terms.

1. General
– These Terms govern the sale of goods and subscription services via our website. We may amend these Terms at any time; updated Terms will apply to orders placed after the change.

2. Orders and Acceptance
– Your order is an offer to buy. Orders are subject to acceptance and stock availability. We will send an order confirmation by email. A contract is formed when we dispatch the goods or, for subscriptions, when we accept your subscription order.

3. Product Information
– We make reasonable efforts to ensure product descriptions, images, pricing and availability are accurate. Slight variations may occur.

4. Price and Payment
– Prices are shown in GBP and include VAT where applicable unless stated otherwise. Shipping costs are shown at checkout. Payment must be taken in full at the time of order. For subscriptions, recurring payments will be taken at the intervals specified at signup. We accept the payment methods displayed at checkout.

5. Dispatch and Delivery
– We aim to dispatch orders within 3 business days of receiving full payment, unless otherwise stated on the product page. “Dispatch” means the item is handed to the carrier. Delivery times after dispatch depend on the chosen shipping method and destination. We are not responsible for carrier delays beyond our control.

6. No Returns Policy
– All sales are final. We do not accept returns or offer refunds except as set out below:
– Faulty or Damaged Goods: If an item arrives faulty, damaged in transit, or is materially different from its description, contact us within 7 days of delivery with photographs and order details. We will, at our discretion, offer a repair, replacement or refund.
– Incorrect Item Sent: If we send the wrong item, contact us within 7 days of delivery; we will arrange return carriage and correct fulfilment.
– Apart from the circumstances above, we do not provide refunds, exchanges or credit notes for change of mind, incorrect size/fit or buyer’s remorse.

7. Subscriptions and Cancellation
– Subscription products/services renew automatically at the interval specified at signup until cancelled. To cancel a subscription you must give at least one month’s notice prior to the next scheduled payment. Cancellations must be submitted via your account dashboard or by contacting customer service. Cancellation takes effect at the end of the current billing period unless otherwise agreed. No refunds are given for partial billing periods already paid.

8. Cancellations (Non-Subscription Orders)
– You may request cancellation of non-subscription orders before dispatch. If the order has not been dispatched we will cancel and refund any payment. Once dispatched, orders cannot be cancelled and are subject to our No Returns Policy.

9. Liability
– To the maximum extent permitted by law, our liability for any claim arising from products or services sold is limited to the purchase price paid. We are not liable for indirect, consequential or incidental losses. Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence, or any other liability that cannot be excluded by law.

10. Warranties
– Products are covered only by any manufacturer warranties expressly provided. We make no additional warranties beyond those implied by applicable consumer protection law.

11. Intellectual Property
– All content on the website, including text, images, designs and trade marks, is owned by Angle Wellness Retreat or its licensors and may not be used without prior written permission.

12. Data Protection
– We process personal information in accordance with our Privacy Policy. By placing an order or subscribing you consent to such processing.

13. Force Majeure
– We are not liable for delay or failure to perform caused by events beyond our reasonable control (including natural disasters, strikes, pandemics, customs delays).

14. Complaints and Contact
– For order queries, faults, subscription issues or complaints, contact our customer service using the details on the website. Please provide your order or subscription details to help us assist you quickly.

15. Governing Law and Jurisdiction
– These Terms are governed by the laws of England and Wales (or the UK jurisdiction shown on our website). Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Customer acknowledgement
– By placing an order or starting a subscription you confirm you have read, understood and agree to these Terms, including the No Returns Policy, the 3-business-day dispatch target and the one-month notice requirement for subscription cancellations.